Returns & refunds

All sales are final

All sales are final. We do not accept returns or exchanges because we cannot verify a product’s sterility after it has left our care.

Damaged products

If your product arrives damaged, contact us immediately at reed@otterpeps.com. Include your order number and clear pictures of the damaged product so we can review the issue and discuss next steps.

Your rights

This policy does not limit any rights you may have under applicable law.

For processing times and shipping charges, see our shipping policy.